- Your order is shipped directly from our shop to you through the appointed courier service that provides the safest shipping to reach you.
- We send orders to Malaysian addresses only. We don’t send to P.O. Box addresses and international addresses.
- All deliveries are only applicable for orders below 20kg (weight or volumetric, whichever is greater). Please place a separate order if your total cart exceeds this limit.
- We reserve the right to amend this policy at any time without prior notice.
Peninsular Malaysia: 2–5 working days.
Sabah & Sarawak: 5-8 working days.
Remote area: Additional 2-3 working days.
* During peak seasons and festive periods, delivery may take longer. We advise you to place your order at least 2 weeks in advance before festive periods such as Hari Raya, Chinese New Year, Deepavali.
Proof of receiving
- At the time of delivery, you are required to validate the parcel by providing your signature/confirmation to our logistic partner as proof of delivery.
- If the packaging is damaged, please check the contents of the parcel, and you may refuse to accept the parcel if the content is damaged.
- If the parcel was unable to be delivered to you after 2 attempts or if you did not pick up the parcel at a nearby location as instructed by the logistic partner, the order will be forfeited and the parcel will be returned to our warehouse.
Your chosen shipping method and the weight of your order will dictate the shipping fees. These charges cannot be refunded.
- Upon confirming your order, an Invoice email will promptly follow to acknowledge its receipt.
- Once your parcel is prepared for shipping, you will receive a Delivery Confirmation email containing a designated tracking code.
- Easily monitor the progress of your order (accessible here) by entering the tracking code in the provided search field.
- Please note that there might be a slight delay of a few hours before the tracking code becomes active within the system after you’ve received the Delivery Confirmation email.
- Should you not encounter any delivery updates within a week of receiving the confirmation email, we kindly ask you to reach out to our dedicated customer service via email at email@example.com for further assistance.
Your satisfaction is our priority.